BD Big Privacy Policy – Your information is safe with us

When you create an account or use the platform, BD Big collects certain information. This data falls into two categories — what you provide directly (active) and what is generated automatically during your use of the platform (passive).

The information you provide directly includes your name, mobile number, date of birth, national ID details (collected during KYC verification), and payment method information. Any conversations you have with our support team are also kept on record.

Automatically collected data includes your device's IP address, browser type, operating system, and logs of which pages you visited and for how long. BD Big uses this information to troubleshoot technical issues and improve the platform.

• BD Big never stores your full payment card number
• Passwords are always stored in hashed form and are never readable in plain text
• Biometric data (fingerprints, facial images) is never collected
• Location data for app users is only accessed with your permission

BD Big uses your information for specific purposes only. No part of the data collected is used beyond those purposes. Each use has a legitimate basis, explained below.

• To create your account, verify your identity, and confirm logins
• To process deposits and withdrawals
• To deliver bonuses and rewards to the correct account
• To prevent fraud and money laundering
• To provide customer support services and handle complaint resolution
• To identify and resolve technical issues on the platform
• To send you relevant offers and promotions via SMS or notification (with your consent)
• To ensure responsible gaming — and to detect unusual spending patterns

BD Big never shares your data with third parties for advertising or profiling purposes. Any analysis of gaming data is done in aggregate, not at an individual level.

BD Big never shares your data on its own initiative. However, there are specific circumstances where data may be shared — these are clearly outlined below.

Payment Processors: When you make a deposit or withdrawal, the necessary information is shared with bKash, Nagad, or Rocket to complete the transaction. This data is used solely for that purpose and nothing else.

Game Providers: When you play games from providers like Evolution Gaming or PG Soft, your session ID and gaming data are transmitted to their servers. This data is required for the games to function properly.

• We may be required to share information with authorities in response to legally binding requests
• Providing information to relevant authorities in money laundering investigations is a legal obligation
• BD Big's technology partners are bound by confidentiality and security agreements
• In the event of a company merger or sale, your information may transfer to the new owner, though the same privacy policy will continue to apply
• Your data is never shared with advertisers, brokers, or data companies

The BD Big website and app use cookies and similar technologies. Cookies are small text files stored in your browser. They help BD Big remember your preferences and maintain secure sessions.

BD Big uses three types of cookies. The first are essential cookies — the site cannot function without them, such as maintaining your login session. The second are functional cookies — these remember your language preference and settings. The third are analytics cookies — used to understand which parts of the site are used most.

• Essential cookies cannot be disabled — the site cannot function without them
• Analytics cookies can be disabled from your browser settings
• Disabling cookies may cause some features to not work properly
• The mobile app uses a device ID instead of cookies

BD Big does not allow third-party tracking pixels or ad network cookies on the platform. As a result, you should not see ads for BD Big following you across other websites after using the platform.

BD Big follows the highest industry standards for data security — not just at the software level, but structurally as well. Every layer is controlled, from server access to staff permissions.

• All data connections are encrypted with TLS 1.3 protocol
• Passwords are stored as bcrypt hashes
• Payment information is stored on a separate, secured server
• BD Big staff only have access to the information necessary for their specific role
• Automated 24/7 monitoring is in place to detect suspicious access
• Regular security audits and penetration testing are conducted

You also play a role in keeping your account secure. Use a strong password — a mix of letters, numbers, and symbols — and keep 2FA enabled. Never leave a shared device without logging out first.

As a BD Big member, you have rights over your own data. To exercise any of these rights, email us at support@bdbig.click or reach out via live chat.

BD Big is strictly not intended for anyone under 18. We do not knowingly collect information from minors, and we take active measures to prevent them from accessing the platform.

Date of birth is verified at registration, and NID may be requested if there is any doubt. If someone provides false information and creates an account despite being a minor, that account will be closed immediately and all associated data will be deleted.

• If a minor's account is found, the balance is refunded and the account is closed
• If you report a minor's account, BD Big will take prompt action
• We cooperate with parents' requests to help protect minors

BD Big reserves the right to update this privacy policy when necessary. Members will be notified in advance based on the nature and significance of any changes. You can always check the "Last updated" date at the top of the page to see when the most recent revision was made.

For significant changes, advance notice is typically sent by SMS or email at least seven days prior. Continued use of BD Big after any changes constitutes acceptance of the updated policy.